If you’ve come across this article, you probably already know the importance of setting objectives for yourself and your team. However, if you’re like most people, you are aware that most objectives that you set are simply forgotten after a couple of weeks. Objectives are…
Learn More
What’s the purpose of a football team, or any other team in a team sport? Did you immediately think, “to win the game” or “to beat the opposition”? OK, here’s another question…What’s the objective for the team? Did you repeat the same answers? Very often,…
Learn More
For managers to be successful, their team members need to respect them and follow them. For this to occur you will need to be assertive. You have to get the work done through your team and at the same time ensure that your team has…
Learn More
If you’re working with customers then it’s not a question of whether you will have to deal with customer complaints, but how you will deal with them. Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the…
Learn More
In times of virtual working distributing tasks out to your people can be challenging. Miscommunication can happen easily. The result? Your people start on the task and they don’t fully understand it. But you’re relying on your team to be productive and efficient when it comes…
Learn More
The good thing with virtual meetings is that you can focus intensely on the faces on screen. They giveaway all kinds of clues as to what they are really thinking without them knowing. We’re always taught that we must always listen to our staff and…
Learn More
Thanks to COVID I think we’ve all overdosed on virtual meetings to some extent, especially during the early days of the pandemic. For most of us having NO face-to-face meetings during lock down was a new phenomenon. Pre-COVID we had all complained about the number…
Learn More
The time difference can cause major problems in planning conference calls and other such contacts, especially in international settings. If you manage teams that are not within meeting distance, how can you keep the morale and momentum going so that they and you produce the…
Learn More
Have you heard of the DISC assessment? You may have carried out some psychological assessments in your time, and may be familiar with programmes such as the Myers-Briggs Type Inventory. This helps you see the kind of person you are, highlighting your strengths and development…
Learn More
One of the new ideologies being seen in leadership models today is the concept of agile leadership. Agility conjures up the idea of nimbleness, dynamism and adaptability, and the mentality of today’s leader has to include the ability to be flexible in the confines of…
Learn More
There’s little doubt that emotional intelligence is one of the areas businesspeople have heard of and know maybe a little about. But what is it about this strange component of human interaction that has such an impact on us personally as well as inter-personally? One…
Learn More
The best way to answer this question is to look into some of the surveys that have been carried out in workplaces recently and reported by the CIPD. Before we look at the CIPD research let’s first take a look at a comprehensive study that…
Learn More
