You’ve spent months interviewing applicants, hiring new employees, and training each one to become an effective member of your team. You’ve spent a lot of time looking at each employee as an individual, but now it’s time to take a step back. Are all of…
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Believe it or not, as a manager you have a responsibility to ensure that your team delivers top knotch customer service at all times. No one is excluded, whether he deals with the public or not. What most people don’t realize is that everyone is…
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Before you can effectively manage change within your organisation you must realise that there several different categories of change. The three main types include: Developmental change Transitional change Transformational change (more…)
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Goals are goals, true – but when you’re in business it’s important to recognize that there are several different types of goals to keep track of. For the most part therea re three main types of goals: Goals set at individual levels Goals set for…
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Let’s cut right to the chase today. A performance model is a vision of what a company expects to achieve. In order to attain those goals the company must perform in a specific manner. This takes a great deal of research, planning, and implementation. The…
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Here’s a little something to think about over the weekend before we dive into next week’s conversations. Imagine your organisation was preparing to go into a joint venture with two other companies, each from a different country – we’ll say India and China. As part…
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Back in 1960, a gentleman by the name of Douglas McGregor published a book known as “The Human Side of Enterprise.” In his book he shared some in-depth analysis of the way human beings behave in the workplace. He developed two distinct models: Theory X…
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No matter what type of business you’re in, one fact remains true. You have customers and those customers expect to receive products or services from you in a timely and professional manner. So how do you ensure this happens? You put systems in place that…
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As we move forward with our study of different management styles I thought it would be a good idea to briefly discuss the management cycle. The management cycle is akin to the backbone of an organisation. Managers make plans, monitor the results, explain the outclime,…
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Now that we’ve established how important it is to recognize organizational control, let’s take a closer look at the types of control that occur within the workplace. To start, there are four main categories that control falls into: Physical control – the amount of inventory…
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While at times it may seem like allowing employees free reign over their tasks is best, it’s important to remember that organisations have established methods of control for a variety of reasons. Control methods are often put in place to make sure deadlines are met,…
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The Service Cycle is crucial to the success of any business. Customer service is a skill that should be considered at every stage of customer interaction, not just after a product has been sold. There are five main stages within the service cycle. These include:…
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