To wrap up the week I’m going to talk a little bit about your mouth and how it pertains to body language. Your mouth gives away a myriad of incredibly signals but very few people realize, or have control over, the movements they make with…
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We’re going to continue our study of body language by taking a close look at the eyes. The eyes play a huge role in an individual’s ability to express himself. They send several different non-verbal cues and if you know how to read the eyes…
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As managers we are constantly looking for new and innovative ways to bring our team members together, allowing them to get to know each other in a laid back environment. The next time you have a team meeting, consider breaking your members into groups of…
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I get asked all the time about what makes an outstanding manager or leader. I actually think it’s a combination of skills as it depends on the circumstances but overall, in my opinion, it’s someone who understands themselves and who can understand others to get…
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As you grow as a manager you’ll quickly discover that there are not only different levels of management but different levels of authority as well. Several individuals on the same level of management (middle management, for example) may have similar job duties but one may…
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I thought we’d take a few minutes today to go over a few more tips designed to make your customer service relationships even stronger. Remember, great customer service should start from the first moment you make contact with a client or prospect. (more…)
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As a manager you are, of course, responsible for making decisions on a number of different levels. You’ve probably already figured out that your interpersonal and information management roles involve making decisions, but you have a number of other responsibilities as well. You have four…
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It’s no secret that many of today’s major corporations have office, manufacturing plants, and supplies in countries all around the world. The car you drive may have been made in one country and sold to you in another and the same applies to many of…
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Today I’d like to focus a little bit on customer service: as a manager, it’s your responsibility to ensure your team is providing the best customer service possible, but at the same time it is very difficult to watch every single person you employ 100%…
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Hopefully by now you’re a little more comfortable delegating your authority and giving more work to your team members. As a manager, you should be free to not only focus on your own projects but on your human resource and training responsibilities as well. Delegating…
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Now that you’ve had a chance to determine whether or not your customer service team members have the skills necessary to get the job done, let’s take a look at a model you can follow while training and monitoring your group. The PACT customers service…
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They say that change is the only constant, and this phrase is especially relevant to the management world! We face change as managers every single day and we have the responsibility of guiding our teams successfully through these changes unscathed. (more…)
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