I get asked all the time about what makes an outstanding manager or leader. I actually think it’s a combination of skills as it depends on the circumstances but overall, in my opinion, it’s someone who understands themselves and who can understand others to get…
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As you grow as a manager you’ll quickly discover that there are not only different levels of management but different levels of authority as well. Several individuals on the same level of management (middle management, for example) may have similar job duties but one may…
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I thought we’d take a few minutes today to go over a few more tips designed to make your customer service relationships even stronger. Remember, great customer service should start from the first moment you make contact with a client or prospect. (more…)
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As a manager you are, of course, responsible for making decisions on a number of different levels. You’ve probably already figured out that your interpersonal and information management roles involve making decisions, but you have a number of other responsibilities as well. You have four…
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It’s no secret that many of today’s major corporations have office, manufacturing plants, and supplies in countries all around the world. The car you drive may have been made in one country and sold to you in another and the same applies to many of…
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Today I’d like to focus a little bit on customer service: as a manager, it’s your responsibility to ensure your team is providing the best customer service possible, but at the same time it is very difficult to watch every single person you employ 100%…
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Hopefully by now you’re a little more comfortable delegating your authority and giving more work to your team members. As a manager, you should be free to not only focus on your own projects but on your human resource and training responsibilities as well. Delegating…
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Now that you’ve had a chance to determine whether or not your customer service team members have the skills necessary to get the job done, let’s take a look at a model you can follow while training and monitoring your group. The PACT customers service…
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They say that change is the only constant, and this phrase is especially relevant to the management world! We face change as managers every single day and we have the responsibility of guiding our teams successfully through these changes unscathed. (more…)
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Everyone learns differently. It’s a fact of life and it’s unescapable. As you prepare for your next training session you’ll want to consider the different types of learners that may walk into your classroom. I’m not talking about the visual and auditory learners. Today I’m…
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So now that you’re able to recognize some of the signs of stress at work it’s time to figure out how you’re going to reduce that stress. Over the next couple of days we’re going to take a look at two areas of your job…
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As a manager or human resources employee you will find yourself passively concerned with employee turnover rates. Your company may not experience a huge turnover rate (which is a good thing), but if you do experience turnover it should not be viewed as a terrible…
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