How often do you proactively initiate feedback from your team members? I don’t mean the ad-hoc, daily discussions that are necessary for getting work done; I’m referring to the type of feedback that gives you direction, vision and strategic information to help you run your department…
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You know that the best way to influence another person is to build rapport first. The best way to do this with integrity and honesty is through a process called Matching. Matching is the process where you adjust the same aspects of your external behaviour…
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As a manager, how do you discover what people expect you to do? What feedback do you want that will help you improve your game and create opportunities for expansion in the future? The best way yet found to increase knowledge is to ask questions.…
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Who wouldn’t want their team to exhibit excellent work? The main reason I see managers complain about the quality of work produced by their teams is because we rarely talk about what excellence looks like and how we would know if it actually occurred.…
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Henry Mintzberg’s book ‘Managing’ has received excellent reviews, and it’s got a good slot in my bookcase. The management guru talks about popular but false views about the nature of managerial work, separates fact from myth, and provides the best information yet published on what…
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Meetings can be testing, even for the most prepared manager, and most people will agree that the amount of time wasted in meetings could be drastically reduced if several steps are taken. And those steps are fairly simple and straightforward. (more…)
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In a recent article on FOCUS, we outlined the five ways that focus can gain effective results. By aiming specifically at a goal, it’s like aiming a laser beam at a target; you go straight for the heart of the matter and identify how the means will achieve the…
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On one of our programs, a manager remarked that he had a team member who, no matter how he gave directions of what should be done, always failed to comply. It wasn’t a matter of competence or illiteracy…they just failed to do what was asked…
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Don’t think that Excel is just a spreadsheet. To excel at something is a pinnacle of achievement. Personal mastery begins with a vision of what you want to achieve in your life or at work. Some of us may have goals and objectives, but…
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Meeting and talking with others is an excellent way of honing your thinking skills and becoming a person that others seek out for advice and information. So here are some ideas when we want to improve our hit rate when conversing with someone. (more…)
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Ever despaired at your team members’ lack of engagement at work? Ever wondered whether your key employees leave their brains at the office door when they come in and put them back in when they leave? You’re not the only one! Many managers wonder how…
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Dealing with conflict situations is not an easy option for most people at work. They tend to lean toward the extremes, rather than the solution, that is, they either become aggressive, passive-aggressive or submissive. None of these behavioural traits are the most effective way of…
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