No one likes speaking to an angry person, but this scenario is even more difficult to handle when the person is a client of yours. This is a unique relationship where you have to tread very carefully to make sure the client is left happy,…
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The UK is becoming increasingly diverse, especially London. People of various races, cultures and ethnicities make up larger and larger percentages of UK residents, which is why many employers are looking to make their organisations more inclusive. (more…)
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Managers are responsible for taking care of their staff’s needs and responding to their concerns. Oftentimes, employees are justified in their frustrations, which may be caused by long working hours, unsafe working conditions or lack of advancement opportunities. (more…)
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Most organisations pay their employees a set salary per month, or an agreed-upon hourly rate. While this type of setup works for many firms, it is not a one-fits-all solution. (more…)
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A manager will ask an employee to improve in certain areas, but a good manager will help the employee improve. (more…)
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When new managers are appointed, employers often evaluate their technical skills or industry-related experience before hiring them. However, managers need other valuable skills to effectively lead teams to do their jobs, as well. (more…)
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Managers must have good communication skills to run a successful organisation and lead effective teams. However, it has been identified that people have different communication styles, each one having its own advantages and disadvantages. (more…)
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Most of us know the benefits of hybrid cars – they require less money for petrol and are better for the environment. However, not many are familiar with what hybrid jobs are, or their benefits to the employer and the employee alike. (more…)
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Delegation is an ability that is not innate to every person. Managers are often overwhelmed with their responsibilities, but don’t quite have the necessary skills to hand down assignments to their employees. (more…)
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If asked, most employees would likely answer that one of their worst fears at work would be having an argument with their boss. However, as frightening as this thought is, sometimes it is inevitable. (more…)
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One of the most stressful events at work for both employers and employees is a performance appraisal. Staff members anxiously await their appointed time to find out whether their boss is satisfied or not with their work outputs. (more…)
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The business world is ever changing, and thus, one important quality a leader in today’s professional world must possess is the ability to be a quick decision maker. Taking weeks to pick a perfect candidate for an open position will probably result in that person…
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