Let’s take a closer look at a manager’s interpersonal roles.. As a manager, your interpersonal roles will be dictated by the type of position you hold. Lower level managers will have different interpersonal roles than middle management. (more…)
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Collins English Dictionary describes ‘soft skills’ as ‘desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude’. Certainly, the connotation is that someone who has common…
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A great leader needs to have certain traits to be successful. One of the most important ones is the ability to be assertive. (more…)
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When trying to improve leadership skills, managers often focus on delegation, communication and time management. However, an important skill that every boss needs to possess in order not only to be respected, but liked, is empathy. (more…)
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How much does change of mood affect your team? Extremely positive and upbeat one moment as things seem to be going well and then something goes wrong which brings you down again. (more…)
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I was reading about a case where the arbitration organisation, ACAS, were brought in to a dispute between two parties in an organisation, to help sort it out. One statement in the article intrigued me. (more…)
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Have you ever done something that you know didn’t live up to your personal values or standards? Duh, well yeah, of course! If you have, how have you explained away the reasons? What’s really interesting about humans is when we try to explain something unusual…
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You know that the best way to influence another person is to build rapport first. The best way to do this with integrity and honesty is through a process called Matching. Matching is the process where you adjust the same aspects of your external behaviour…
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As a manager, how do you discover what people expect you to do? What feedback do you want that will help you improve your game and create opportunities for expansion in the future? The best way yet found to increase knowledge is to ask questions.…
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