As Elton John eloquently put it, “Sorry seems to be the hardest word”. Why is it difficult for some managers to admit mistakes, learn from them and move on? (more…)
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Of all the skills managers want to have improved, communication pretty much comes up there at the top. Along with negotiating a higher salary, of course! But communication is such a broad subject. I often ask clients, ‘If there was one area of communication you…
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While conflict is generally viewed as a negative term, there are some types of conflict that should be welcome within the workplace. Conflict is a natural reaction, especially in work groups where there are differing personalities, but conflict isn’t always bad. In some cases, conflict…
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